Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 10/12/2024
Website: Milvago.in
Business Name: Milvago LTD
Email: contact@milvago.in
Address: Nallepilly,
Palakkad, Kerala, India
PIN: 678553

At Milvago.in, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward returns and refunds policy to ensure a hassle-free process. Please read the following policy carefully before initiating a return or refund request.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 7 days from the date of delivery.
  • Condition: The product must be unused, unopened, and in its original packaging.
  • Product Type: Certain products may not be eligible for returns due to health and hygiene reasons, such as opened or partially used products. Please check product-specific details on the product page.

2. How to Initiate a Return

If you meet the eligibility criteria and wish to return a product, please follow these steps:

  1. Contact Customer Support:
    Email us at contact@milvago.in with the following information:
    • Your order number
    • Product name and quantity
    • Reason for return
    • Photos of the product (if applicable)
  2. Return Authorization:
    Once we receive your return request, our customer support team will review the details and issue a Return Authorization (RA) number if your return is approved.
  3. Ship the Product:
    After receiving the RA number, return the product to the following address:
    • Address: Nallepilly,
      Palakkad, Kerala, India
      PIN: 678553
      The product must be returned in its original packaging, and shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
  4. Confirmation:
    Once we receive and inspect the product, we will notify you via email regarding the status of your return or refund.

3. Refund Process

If your return is approved, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Refund Processing Time: Refunds will be processed within 7-10 business days after receiving and inspecting the returned product.
  • Partial Refunds: In some cases, partial refunds may be issued if the product has been opened, used, or damaged in any way.

Please note, shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Products that have been opened or used.
  • Perishable goods, including but not limited to products with a limited shelf life.
  • Products that are marked as “non-returnable” on the product page.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, we offer a full refund or replacement. Please follow these steps:

  1. Notify Us Immediately:
    Contact our customer support team within 48 hours of receiving the damaged or defective product. Email us at contact@milvago.in with your order number and photos of the damaged item.
  2. Return the Product:
    If the damage is confirmed, we will arrange for a return shipping label, and you will not be responsible for the return shipping cost.

6. Exchanges

Currently, we do not offer direct product exchanges. If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the replacement product.

7. Fees and Costs

  • Return Shipping Costs: The customer is responsible for the return shipping costs, except in cases where the return is due to our error (e.g., damaged or incorrect product).
  • Restocking Fee: In some cases, a 10% restocking fee may apply, depending on the condition of the returned product.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at:

📧 Email: contact@milvago.in
🏠 Address: Nallepilly,
Palakkad, Kerala, India
PIN: 678553

Our customer support team will respond to your inquiry as soon as possible, usually within 2-3 business days.

9. Policy Updates

We may update or revise this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and the revised date will be reflected at the top. Please review this policy regularly to stay informed about your rights.

By shopping at Milvago.in, you agree to comply with this Refunds and Returns Policy. We value your satisfaction and strive to make your shopping experience as smooth as possible.

Thank you for choosing Milvago.in! 😊