Privacy Policy

Privacy Policy for Milvago.in

Effective Date: 10/12/2024
Business Name: Milvago LTD
Website: Milvago.in
Contact Email: contact@milvago.in
Business Address: Nallepilly,
Palakkad, Kerala, India
PIN: 678553

1. Introduction

Milvago LTD (“we,” “us,” or “our”) operates the website Milvago.in. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or make a purchase from our website. We are committed to protecting your privacy and ensuring your data is handled securely in accordance with the General Data Protection Regulation (GDPR) and applicable Indian laws.

2. Data We Collect

We collect various types of personal data to provide and improve our services:

a. Personal Data You Provide Directly

  • Contact Information: Name, email address, phone number, and shipping address.
  • Order Information: Billing address, payment details, and order history.
  • Communication Data: Messages, queries, or feedback submitted via contact forms or email.

b. Data Collected Automatically

When you visit our website, we automatically collect:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Pages Visited and Time Spent
  • Cookies and Tracking Data (see Section 7 for details)

c. Payment Information

We use third-party payment processors (e.g., Stripe, PayPal) and do not store your credit/debit card information on our servers.

3. How We Use Your Data

We use your data for the following purposes:

  • To Fulfill Orders: Process payments, ship products, and provide order updates.
  • Customer Support: Respond to inquiries and resolve issues.
  • Marketing and Promotions: Send newsletters and special offers (with your consent).
  • Website Improvement: Analyze user behavior to enhance our website and services.
  • Legal Compliance: Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing Data

We process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill orders and provide services.
  • Consent: For marketing communications and cookies.
  • Legal Obligations: To comply with applicable laws.
  • Legitimate Interests: For improving services and ensuring website security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data. However, we may share data with:

  • Service Providers: Payment processors, shipping companies, and email marketing services.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

All third-party partners are GDPR-compliant and handle your data securely.

6. Data Storage and Security

We take appropriate measures to protect your data:

  • Encryption: Data is encrypted during transmission using SSL.
  • Secure Servers: Data is stored on secure servers with restricted access.
  • Access Control: Only authorized personnel can access personal data.

Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device. You can manage cookie preferences via your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Track website usage to improve performance.
  • Marketing Cookies: Deliver personalized ads and promotions.

For detailed information, refer to our Cookie Policy (linked on our website).

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request copies of your data.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure: Request deletion of your data.
  • Right to Restrict Processing: Limit how we process your data.
  • Right to Data Portability: Receive your data in a portable format.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent for marketing communications.

How to Exercise Your Rights

To exercise any of these rights, please email us at:
📧 contact@milvago.in

We will respond within 7 days of your request.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure it is protected under appropriate safeguards in line with GDPR requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated accordingly. Please review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: contact@milvago.in
🏠 Address: Nallepilly,
Palakkad, Kerala, India
PIN: 678553

By using Milvago.in, you agree to this Privacy Policy.